Front of House Manager

Front of the House Manager

The FOH Manager is the wheel that keeps the ranch moving smoothly & efficiently! This position requires an individual who is passionate about creating guest memories and keeping our small staff happy and in order. This person will be a self-starter, with the ability to “jump in” on a wide variety of tasks with the ultimate goal of making the ranch the most pleasant place possible. Please review the below duties & abilities to see if you’d be a good fit.

REPORTS TO: General Manager (Ellen)

dude ranch colorado family adventure vacation

Sunday afternoon hors d’oeuvres on the front porch

DUTIES:

  • Guest Liaison:

    • Ensure guest satisfaction throughout weekly stays
    • Work with Facilities Manager to report necessary repairs in the house
    • Work with Barn Manager to ensure all guest requests for specific activities are met
  • Manage House Staff (Housekeepers):

    • Oversee/assist housekeepers complete freshening of rooms on a daily basis
    • Oversee/assist housekeepers complete ranch turn-over on Saturday afternoons
    • Ensure cleanliness of rooms and common areas throughout the day
  • Manage Kitchen Staff (Head Cook, Assistant Cook, Dishwasher):

    • Oversee/assist kitchen staff get meals out in a timely and organized fashion
    • Approve and oversee Head Cook’s food orders
    • Provides “local expert” Public Health Food Safety Code knowledge & skills
      • Studies regulations & previous inspection reports
      • Rapid cooling techniques
      • Safe food temperature ranges (cooking and holding)
      • Identifies and corrects environmental “weaknesses”
      • Establishes “student” relationship with Public Health Inspector in her consulting role
      • Assures compliance with all health codes, for example:
      • Teaching and enforcing proper hand-washing
      • Teaching and enforcing proper food storage
      • Daily cleanliness inspections
  • Assist General Manager (Ellen):

    • Write house schedule and send to Ellen for approval each week
    • Respond to online reviews through TripAdvisor, Google Plus, and Facebook each week
    • Monitoring the weekly guest schedule and making adjustments to staff assignments according to guest requests/needs, scheduled special events, etc., throughout the week
    • Planning airport transportation as needed – rotating it among all staff
    • Accommodating fluctuations in guest census with adequate staffing

ABILITIES:

  • Management Experience (2+ years)
  • Hospitality Experience (2+ years)
  • Organizational Abilities
  • Outstanding written and verbal communication skills
  • Ability to take direction from General Manager
  • Exceptionally high standard of cleanliness
  • Self-starter
  • Honest, open communication skills
  • Ability to work as a team
  • All staff jump into “other” jobs as needed at the moment
  • Modeling appropriate behaviors, including dining room and table etiquette, sparkling conversation, seeing and picking up trash

Think you’d be the perfect Front of House Manager? Please review our Employment Expectations before submitting an application. We will be in touch shortly. Thanks!

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