Supervisor of Hospitality and Kitchen Staff

Supervisor of Hospitality and Kitchen Staff – Filled

This supervisory position is the wheel that keeps the ranch moving smoothly & efficiently. This position requires an individual who is passionate about creating positive guest feedback and can manage our staff of 5-6 housekeepers and kitchen personnel. This individual will be a self-starter, with the ability to “jump in” on a wide variety of tasks with the ultimate goal of making the ranch the most delightful place possible.

Please review the duties & abilities listed below to see if you’d be a good fit.

REPORTS TO: General Manager (Ellen)

DUTIES:

• Guest Liaison:

  • Ensure guest satisfaction throughout weekly stays
  • Work with Facilities Manager to report necessary repairs in the house
  • Work with Barn Manager to ensure all guest requests for specific activities are met
  • Work with the Marketing/Events manager to prepare and manage events

• Manage House Staff (Housekeepers):

  • Oversee/assist housekeepers complete freshening of rooms on a daily basis
  • Oversee/assist housekeepers complete ranch turn-over on Wednesday mornings and Saturday afternoons
  • Oversee/assist housekeepers complete ranch turnover again on Sunday mornings if the ranch hosts a destination wedding or corporate event the previous night.
  • Ensure cleanliness of common areas throughout the day

• Manage Kitchen Staff (Head Cook, Assistant Cook, Dishwasher):

  • Oversee/assist kitchen staff get meals out in a timely and organized fashion
  • Approve and oversee Head Cook’s food orders
  • Provides “local expert” Public Health Food Safety Code knowledge & skills
    • Studies regulations & previous inspection reports
    • Rapid cooling techniques
    • Safe food temperature ranges (cooking and holding)
    • Identifies and corrects environmental “weaknesses”
    • Establishes “student” relationship with Public Health Inspector in her consulting role
    • Assures compliance with all health codes, for example:
      • Teaching and enforcing proper hand-washing
      • Teaching and enforcing proper food storage
      • Daily cleanliness inspections

• Assist General Manager (Ellen):

  • Write weekly staff schedule 
  • Monitoring the weekly guest schedule and making adjustments to staff assignments according to guest requests/needs, scheduled special events, etc., throughout the week
  • Planning airport transportation as needed – rotating it among all staff
  • Accommodating fluctuations in guest census with adequate staffing

ABILITIES:

• Management Experience (2+ years)
• Hospitality Experience (2+ years)
• Organizational Abilities
• Outstanding written and verbal communication skills
• Ability to take direction from General Manager
• Exceptionally high standard of cleanliness
• Self-starter
• Honest, open communication skills
• Ability to work as a team
• All staff jump into “other” jobs as needed at the moment
• Modeling appropriate behaviors, including dining room and table etiquette, sparkling conversation, seeing and picking up trash

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Think you’d be the perfect Ranch Host? Please review our Employment Expectations before submitting an application. We will be in touch shortly. Thanks!